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Delivery & Returns


We use the following delivery companies:

 

citylinklogo.jpg          parcelforcelogo.jpg          nightfreightlogo.jpg


All deliveries are tracked and need to be signed for.


Plain Packaging Policy

For privacy and security, it is Go Grow Hydroponics policy to send out all orders in plain packaging.

Low cost delivery Prices

We currently only deliver to the UK. Our goods are sent by courier for next day delivery if we process your order by 1pm Monday to Thursday. After 1pm will take an extra working day.
(
Parcels heavier than 25kg can take up to 3 working days longer to deliver in some cases)

Delivery costs are displayed prior to checkout. We charge according to weight:

     0 - 10kg - £8.95
10kg - 20kg - £11.95
20kg - 25kg - £16.95
25kg - 30kg - £21.95
30kg - 35kg - £26.95
35kg - 40kg - £31.95
40kg - 45kg - £36.95
45kg - 50kg - £41.95
50kg - 55kg - £46.95
55kg + - £62.95

 

Damaged goods 

In the unlikely event that your item is delivered damaged, please notify us within 24 hours of the delivery time. Unfortunately we cannot accept responsibility for any damages notified after that time. We will issue you with a returns reference and we will arrange for the collection and replacement of your order.

 

Returns

You may return most new, unopened items within 7 days of delivery for a full refund minus the shipping and handling fees. You should expect to receive your refund within 3 weeks but in most cases, it will be much quicker than this. 

Cancellation Policy

You may cancel an order for a full refund if your order has not yet been processed for delivery.

 

We hope you enjoy your hydroponics equipment purchase.