Terms and Conditions
All shipping prices quoted at checkout are ONLY for UK Mainland. All customers living in the Offshors Islands, Northern Ireland or the Scottish Highlands WILL incur a surcharge determined by our couriers.
The following postcodes fall into the surcharge bracket:
- AB31 - AB38, AB40 - AB56
- IV1 - IV28, IV30 - IV32, IV30 - IV36, IV52 - IV54, IV63, IV41 - IV49, IV51, IV55, IV56
- KW1 to KW14, KA27, KA28, KW15, KW16, KW17
- PA1 - PA99, PH4 - PH41, PH49 - PH50, PA20, PA41 - PA49, PA60 - PA78, PH42 - PH44
- Isle of Man (IM)
- Channel Islands
- Republic of Ireland
- Isle of Wight
- Isles of Scilly.
PLEASE NOTE: We are not obliged or responsible for delivery to any postcode that DOES NOT fall within the UK Mainland areas.
Any orders that are paid will receive an email notifying of the surcharge costs, any customers who do not respond will have their orders cancelled and refunded.
If customers are not at home when delivery is attempted a card will be left by the courier company. It is the CUSTOMERS responsibility to re-arrange delivery with the courier. Any parcels that are returned back to us will be chargeable for shipping back to customer.
***ALL ORDERS RECEIVED BY 15:00 WILL BE SHIPPED THAT DAY (MON-FRI)***
Plain Packaging Policy
All parcels are posted out in plain, discreet packaging.
In the unlikely event that your item is delivered damaged, please notify us within 24 hours of the delivery time. Unfortunately, we cannot accept responsibility for any damages notified after that time. We will issue you with a returns reference and we will arrange for the collection and replacement of your order.
Returns / Refunds
You may return most new, unopened items within 7 days of delivery for a full refund minus the shipping and handling fees. You should expect to receive your refund within 3 weeks but in most cases, it will be much quicker than this.
You may cancel an order for a full refund if your order has not yet been processed for delivery.
We hope you enjoy your hydroponics equipment purchase.